Política de reembolso

You're right to consider this! Since you're using Shopify, the legal pages should be tailored to work with the platform's features and terms. Shopify provides templates and specific instructions for creating these pages, and it's best to follow their best practices to ensure everything is set up correctly.

Here are the revised legal pages, formatted for a Shopify store, with a few adjustments and clarifications to align with the platform's standard practices.

 

Legal Notice & Contact Information

 

This information is for your official records and should be placed on a dedicated "Contact Us" or "Legal Notice" page.

Legal Name: OSMAN ESAT TASATMANLAR DBA (Doing Business As): Avlia Home Address: Zubeyde Hanım Cd 8/1, 34688 Uskudar, Istanbul, Turkey Email: info@avliahome.com Phone: +905321623417 Tax Number: 8260415129 Trade Number: 169923-5

 

Terms of Service

 

1. General Conditions

Welcome to Avlia Home! These Terms of Service ("Terms") govern your use of the website [avliahome.com] and the purchase of any products from our online store. By accessing or using our website, you agree to be bound by these Terms.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

2. Products and Services

We sell soaps and Turkish handcrafted items. All product descriptions and pricing are subject to change at our sole discretion. We have made every effort to display the colors and images of our products as accurately as possible.

3. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

4. Intellectual Property

All content on this site, including but not limited to text, graphics, logos, and images, is the property of Avlia Home and is protected by international copyright laws.

5. Limitation of Liability

In no case shall Avlia Home, our owner, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

6. Governing Law

These Terms of Service and any separate agreements whereby we provide you with products or services shall be governed by and construed in accordance with the laws of Turkey.

 

Privacy Policy

 

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use avliahome.com.

1. What Information We Collect

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”

 

When you make a purchase or attempt to make a purchase through the site, we collect certain personal information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

 

2. How We Use Your Information

We use the Order Information that we collect to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you.

  • Screen our orders for potential risk or fraud.

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

3. Sharing Your Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store—you can read more about how Shopify uses your Personal Information here: [https://www.shopify.com/legal/privacy]. We also use a payment processor to handle transactions and a shipping carrier to deliver your order.

 

We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Your Rights

If you are a resident of certain countries, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information provided above.

 

Shipping Policy

 

1. Order Processing

Our order cut-off time is 12:00 AM Central Standard Time (Chicago, GMT -06.00). Orders placed after this time will be processed the next business day. Our handling time is 0–3 business days (weekdays).

2. Transit Time

Transit time is 2–3 business days (weekdays). The estimated delivery time for all destinations is 2–6 business days.

3. Shipping Rates & Delivery Zones

We offer shipping to Canada, the United Kingdom, Turkey, and the United States.

Country Free Shipping Over Flat Rate Shipping
Canada $35.00 USD $12.00 USD (for orders below $35.00 USD)
United Kingdom $35.00 USD $12.00 USD (for orders below $35.00 USD)
Turkey $15.00 USD $1.96 USD (for orders below $15.00 USD)
United States $35.00 USD $12.00 USD (for orders below $35.00 USD)
E-Tablolar'a aktar

 

Return and Refund Policy

 

We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.

1. Returns and Exchanges

We accept returns and exchanges for both defective and non-defective products. Products must be in new or slightly used condition. The return window is 60 days from the date of delivery.

2. Return Process

To initiate a return, please contact us at info@avliahome.com.

  • Return Method: Returns are handled by mail. You will be responsible for the cost of the return shipping label.

     

  • Restocking Fees: We do not charge any restocking fees.

  • Refund Processing: Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 10 days to your original payment method.

     

This policy applies to all countries we ship to, including: Austria, Australia, Belgium, Bahrain, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Greece, Hong Kong, Ireland, Italy, Japan, Kuwait, Malaysia, Netherlands, Norway, New Zealand, Oman, Poland, Portugal, Romania, Russia, Saudi Arabia, Sweden, Singapore, Slovakia, Türkiye, Ukraine, United States, and the United Arab Emirates.